Answers to common questions.
If you’ve already signed up for a desktop subscription and you’re still getting this message, then check your email inbox. We send an activation email to all of our new subscribers that includes a link to activate your account. If you’re not seeing it there, check your spam filter, or contact customer support for help at 1-866-773-2782 or at firstname.lastname@example.org.
If you’re only registered for our mobile apps, then your account won’t be activated to use on fastcase.com. You can keep using the app for free, or you can try the full-featured desktop version by signing up for a trial subscription at www.fastcase.com/subscription.
If you’re seeing an error message saying “We did not recognize your username or password,” make sure you typed both the username and password correctly. Any extra or incorrect characters could cause this problem. Keep in mind that passwords are case sensitive!
Your username is your email address. If you don’t remember the password you signed up with, there’s an orange button near the top of the screen that says “Forgot Your Password?”. You can click that button to reset your password.
If you’re a member of one of our partner bar associations, see the entry below.
If you are a member of an affiliated bar association, you must log in through your respective bar association website, using the login credentials specified by your bar association. If problems occur with this procedure, please contact your bar association. They will be able to assist you with any login difficulties.
Winner of the prestigious American Association of Law Libraries (New Product) Award, Fastcase for iOS, Android, and Windows Phone is used by more attorneys than any other legal app according to the ABA. Anyone may use the app for free to access Fastcase's comprehensive legal research database on the go.